Last updated: August 11, 2026
If you have a question, an issue, or feedback about the Unscanny app or website, reach us at unscannyinfo@gmail.com . We generally reply to support requests within 2 business days.
The Unscanny app shows only the number of matches found after a face search. If you want to review the matched profiles themselves, those results open in your device's browser on the Unscanny website (www.unscanny.com) and automatically expire after 7 days.
Email unscannyinfo@gmail.com with the subject line "Data Deletion Request" and we will complete it within 30 days. See our Privacy Policy for details.
Unscanny subscriptions are managed through the Apple App Store or Google Play — we do not have access to your payment details. On iOS, go to Settings → [your name] → Subscriptions. On Android, open the Google Play Store app → Payments & subscriptions → Subscriptions.
Face search is powered by FaceCheck.id, a third-party facial recognition provider. Unscanny does not guarantee the accuracy of these results — see Section 5 of our Terms of Service for details.
If you believe your photo was searched without your consent, or you are concerned that a minor's photo was submitted as the subject of a search, contact us immediately at unscannyinfo@gmail.com . We investigate every report, delete the associated search record and results, and suspend the device or account involved where appropriate. We treat these reports as a priority and respond as quickly as reasonably possible.